The role of Network Rail's Traffic Planning System is to plan and manage all journeys on the UK rail network. In 2006 Network Rail embarked upon a major IT implementation, aimed at raising the capacity of the network, providing further services to the TOCs, and reducing costs. Whilst the technical development was well managed, the stated goals of the project failed to recognise the organisational and management implications of the new service.

Academy identified four key areas to be addressed by the management team:

  1. provide a clear vision of the new process and its impact on staff
  2. enrol a new senior member of the Steering Group as Business Change Manager
  3. engage the HR team to play a significant role in the project, and to start a dialogue with the unions
  4. replace some members of the project team with more experienced practitioners

As a result, progress was made in a number of areas, and the new system was implemented successfully with the same number of staff.

Lead consultant: Carol Anderson
Managing Partner: Will Stevens